Helping You to Access the Services You Need

A draft five-year Customer Services Strategy which aims to improve the experience of residents, businesses and visitors to the district when contacting Mole Valley District Council has been developed. The views of customers are now being sought to ensure that the draft strategy, which will help shape how services are delivered in the future, meets their needs.

Mole Valley District Council (MVDC) recognises that its wide range of customers get in touch for a variety of reasons, from paying for a service to reporting a problem. Whatever the reason for contacting MVDC, customers want a quick and easy resolution wherever possible. MVDC is committed to providing services in a variety of ways that enable this to happen. This includes delivering a 'digital first' approach which allows customers to access services 24/7 via the website, while still providing traditional ways of contact for those who need it.

Feedback from residents, businesses and visitors is always valued, with short feedback forms available both online at and at MVDC's Dorking offices and the HelpShop in Leatherhead. The draft Customer Services Strategy 2019-24 is yet another way in which MVDC puts its customers at the heart of everything it does and looks to improve in order to meet customers' ever-changing needs and expectations. MVDC has already demonstrated its commitment to Customer Service through eight of its frontline services achieving Customer Service Excellence accreditation.      

Councillor Corinna Osborne-Patterson, Cabinet Member for People and Rural Mole Valley, said: "I am passionate about ensuring MVDC continues to deliver great services. We dare not rest on our laurels though and there is always room for improvement, which is why we are asking for your help. Look at our proposed strategy and tell us what we do well and what more you need from us. Please let us know your thoughts by 18 January 2019."
Last Updated: 17/12/2018

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