|Website URL : http://molevalley.gov.uk/index.cfm?articleid=17836|
Mole Valley District Council (MVDC) uses social network sites as another way in which we can interact and engage with residents, businesses and visitors in a way that suits them. We interact with residents on a range of matters, from the latest MVDC news and live consultations to job opportunities and live election results.
How can you connect?
MVDC has several social media accounts:
When do we respond?
All of MVDC's social media accounts are monitored and updated between 8.30am to 5pm, Monday to Friday (except on Bank Holidays). Posts and messages are scheduled over the weekend and our accounts may occasionally be monitored outside these hours for an event or during emergency situations.
MVDC will aim to acknowledge all posts and messages within one working day and aim to get a response back within a reasonable time period.
On occasions, our Communications team (who run our social media accounts), will sometimes send your questions on to other colleagues to find out the information. This may cause a delay in getting the information to you, so please bear with us; we will do our best to get back to you as soon as possible. Where applicable, we may signpost you to where the information can be found, this may be directing you to partnering organisations, our website or other websites.
If you are reporting an issue, such as fly-tipping, MVDC encourages residents to report this through the 'Report it' section of our website.
MVDC shares information from other websites or sources that is relevant and helpful to our work as a local authority and our residents. Occasionally, we will lend our support to local and national campaigns.
In the six week run up to elections (local, general or European) - councils have to be very careful not to do or say anything that could be seen to support any political party or candidate.
Our Moderation Policy
MVDC encourages and welcomes open, lively debate that is civil and relevant and won't suppress legitimate debate of relevant issues and welcomes your constructive views. MVDC also wants to ensure people's safety online, so the following guidelines have been produced.
• respect other comments and individuals - comments should not be malicious or offensive in nature, and should not constitute a personal attack on a person's character
You must not:
• reveal personal details, such as National Insurance numbers, private addresses, phone numbers, email addresses or other online contact details
MVDC reserves the right to remove comments at any time for any of the above.
For serious or persistent breaches of the moderation policy, MVDC reserves the right to prevent users from posting further comments.
© 2019 Mole Valley, Pippbrook, Dorking, Surrey, RH4 1SJ.
Tel: +44 (0)1306 885001 Fax: +44 (0)1306 876821, 2019.