Access to Council Services

Last updated 07 May 2020

Our reception is closed, but our phone lines are operating as usual on 01306 885001 (8.30am - 5pm, Monday - Friday). 

All services excluding the below are operating as usual.  

Currently Closed/not operating

Bin collections: how you can help

Dealing with waste if you're self-isolating

Dorking Cemetery open for burials and general access

Collection banks

Collection of home textiles

Housing/ homelessness


Paying our Suppliers

Collections of clothes, home textiles, small electricals

Collections of clothes, home textiles, small electricals and batteries is suspended until further notice. Kerbside waste collections will otherwise remain the same. The textile and WEEE collection banks which are located in our car parks are currently not being emptied, so cannot be used at this time.

Please hold onto your clothes, home textiles, small electricals and batteries until these services return to normal. Find out more here.

Collection Banks

The textile, shoe, WEEE and British Heart Foundation (Books, CD's and DVD's) collection banks in our car parks will not be emptied for the foreseeable future. We would therefore ask that items are no longer taken to these collection banks.

However, the Tetra pak/carton collection banks (Reigate Road in Dorking, Lower Shott in Bookham, Randalls Road in Leatherhead and Ashtead Peace Memorial Hall car parks) and cardboard collection banks (at the Reigate Road and APMH car parks) are currently being serviced as normal.

Housing/ homelessness 

If you have a housing or homelessness issue please call 01306 885001 (8.30am - 5pm, Monday - Friday) or email; outside office hours: 01372 376533 

Dealing with waste if you're self-isolating

The Government has advised that anyone who is self-isolating with symptoms of Coronavirus, including those with a diagnosis of the virus, should treat their household waste.

  • Personal waste e.g. used tissues, and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste within your own room. This should be put aside for at least 72 hours before being put in your usual external household waste bin.
  • Other household waste can be disposed of as normal.

The advice also says that when cleaning you should use your usual household products like detergents and bleach as these will be very effective at getting rid of the virus on surfaces. Clean frequently touched surfaces. For more information, read the Government's stay at home guidance for people with confirmed or possible Coronavirus (COVID-19) infection.

Bin collections: how you can help

We're doing everything we can to keep bin collections running as normal, but it's likely that services will be impacted soon because of staff shortages due to parental leave or sickness. To help us prepare, here are some things that you can do to help:

  • Due to reduced traffic, your usual collections time may change. Please put your bins out early and leave them out until they've been emptied.
  • Please be considerate when parking your car on a collection day, this will help to ensure the collection vehicles can access your road.
  • Put the right items in the right bins. Use the Surrey Recycles search tool to find out what goes where. It can be found on the Surrey Environment Partnership (SEP) website or downloaded as an app - search for 'Surrey Recycles'.
  • Reduce your waste as much as possible. Could you use an alternative reusable item, or use something again instead of throwing it away? There are plenty of tips on how to reduce waste on the SEP website.
  • Compact your recycling as much as possible before you put it into your bin to maximise space and only put bins out when they are full.
  • Start composting at home. You can buy a compost bin at a reduced rate from the SEP website. For those wanting to compost all their food waste, food waste digesters are also available.
  • If you decide to have a clear-out while you're at home, please don't put everything in the bin straight away. Wait until normal service resumes.

For more information, visit the Surrey Environment Partnership website

Free Parking in Mole Valley Car Parks

Mole Valley District Council has introduced free parking for everyone in all Mole Valley District Council owned car parks to help residents park more safely, support key workers and avoid road congestion during this unprecedented time. Throughout this period, short and long term restrictions do not apply, there are no limits on how long you can stay. 

Although we are no longer charging for parking or enforcing in our car parks, our Civil Enforcement Officers remain on street carrying out essential work  to ensure emergency access and to help deal with obstruction and dangerous parking. Our Civil Enforcement Officers may also be used for carrying out other duties to support our community response such as food deliveries to vulnerable residents. 

This arrangement will remain in place until further notice 

If you have already purchased a parking permit we are unable to provide a refund at this time - please bear with us and more information will follow.

Penalty Charge Notices

Penalty charge notices are temporarily on hold, although we are still accepting payments.

Paying our suppliers

We recognise that the current outbreak of Covid-19 will affect many of our suppliers and may put their financial viability, ability to retain staff and supply chain at risk. To help maintain cashflow and protect jobs, we are shortening our standard payment terms.  

In order to help us pay you quickly please email invoices instead of paper, to  Please do contact your usual contract manager if you have any queries.

Dorking Cemetery open for burials and general access

For information on our burial service please contact or call 01306 885001