There are several ways to contact Mole Valley District Council (MVDC).
Our reception and HelpShop are currently closed. Full details on access to council services.
Do it online
Use our wide range of online services to report, apply or pay 24/7.
Contact your local councillor
If your enquiry relates to potholes, street lighting or road works, you should report it online to Surrey County Council.
You can email firstname.lastname@example.org with your enquiry. Our customer services team will reply as quickly as possible.
Telephone: 01306 885001, Monday to Friday 8.30am to 5pm. Please ensure you have any relevant reference numbers or details with you so that we may assist you as swiftly as possible.
Please note that this number will open at 10am on the first and third Wednesday of every month to allow for staff training for our customer services team.
Calls to and from MVDC may be recorded for training and monitoring purposes.
SMS text (if you are deaf or hard of hearing): 07771 576411 (opening hours as indicated above)
Out of Hours Arrangements
We are open from 8.30am to 5pm, Monday to Friday. We provide two specific out of hours services:
Building Control - Dangerous Structures: Local authorities have a legal duty to provide a 24/7 service to deal with buildings or structures so that there is no danger to people. Out of hours, this service can be accessed on 01883 722000.
Homelessness: We provide a homelessness service. If somebody finds that they have nowhere to stay and our offices are closed, they can call 01372 376533.
If there is any other emergency issue which you believe requires an immediate response - contact us on 01372 376533.
MVDC welcomes feedback from its customers and residents about its services. As part of our monitoring processes, customers who contact us by mobile phone may be invited to take part in a brief customer satisfaction survey via text message. Participation in the survey is entirely voluntary, all responses are anonymous and you will only be invited to give us your views in this way once in a year.
If you have any comments or suggestions, please complete one of our online forms:
If you require any of our web pages or documents in another format or language, please email email@example.com
In writing or in person
MVDC, Pippbrook, Dorking, Surrey, RH4 1SJ
MVDC DX Number: DX57306 Dorking
Opening hours: Monday to Friday, 8.30am to 5pm. Please note that at busy times you may need to wait in order to be seen. Thank you for your patience.
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