Financial Support for Residents

Has your income reduced or stopped?


Apply for the test and trace self-isolation payment

Council Tax

Council Tax Support

Help with Your Living Expenses

Notify us of a Change in Circumstance

Help with Debt Advice

Household Support Fund


Council Tax

Your Council Tax provides the money that pays for services to the most vulnerable people in our community, which is particularly vital at the moment.  Please do continue to make your payments as usual if you are able to, to help us support your local neighbours, friends and family.

There may be some of you who will find it very difficult to make Council Tax payments in the current climate and we do understand this.

We do ask that you contact us via council.tax@molevalley.gov.uk or 01306 885001 if you're unable to pay your council tax, so we are aware of your circumstances and can discuss next steps including payment plans tailored to individual needs. The council tax situation is constantly reviewed to make sure that our residents receive the support required in this unprecedented times.

We value your support in working together.

Council Tax Support

If you are now on reduced hours, have lost your job or your work has stopped, Mole Valley Benefits Section may be able to provide help towards your Council Tax. This help is given when applying for Council Tax Support. For more information:

Council Tax Support.

Council Tax Covid-19 Hardship Fund

Help with Your Mortgage, Rent or other Living Expenses

If you are struggling to keep up with your mortgage payments the latest advice from the Financial Conduct Authority on Mortgages and the Coronavirus can be found here.

If you need help with your rent or other living expenses, then you may qualify for other state benefits including Universal Credit. 

More information on Coronavirus and claiming benefits >>

The Universal Credit helpline is 0800 328 5644.  

How to Notify us of a Change in Circumstance 

If you already receive Housing Benefit or Council Tax Support you can notify us of changes using our online form. Visit our Change in Circumstance web page for more information.

Help with Debt Advice

For more general debt advice please go to the Citizens Advice or Money Advice Service websites.

Household Support Fund

The Government has announced that a new Household Support Fund (HSF) grant will be made available to local authorities in England to support those households most in need this winter.

Surrey County Council is the lead authority for this in Surrey and has allocated a proportion of the fund to Districts and Boroughs to help families primarily with food and utilities costs.  Local Authorities have the ability to deliver the scheme through a variety of routes including making direct allocations, providing vouchers to households, making direct provision of food, or issuing grants to third parties (with the exception of debt advice provision). Full details of how we will allocate this grant will be confirmed later this month.

This new grant will run to 31 March 2022 and nationally totals £500m. Of this, £421m will be for councils in England. Surrey has been awarded over £5m from the national fund and has allocated £190k to Mole Valley to distribute.  This will complement the £2.5m that Surrey County Council has already provided to other organisations to distribute.

Mole Valley District Council, alongside partners, is working to develop a package of support for those most in need and to get this support out as soon as possible, with the aim of making the first allocations to households in need across the District before Christmas. This will help households to meet the cost of food and other essentials over the coming months as the country continues its recovery from the pandemic and deals with rising energy prices. 

Further information on the other forms of available support and how to access this will be shared once confirmed.