Food businesses: Food Delivery & Takeaways

Some food outlets have been able to stay open offering click and collect, takeaway or delivery service in a COVID-19 safe manner.

As a business owner it is your responsibility to regularly review the processes and practises in place at your premise to determine if they are safe whilst also helping stop the spread of COVID-19.

Takeaways should legally have these measures in place

  • First the employer must complete a COVID-19 risk assessment highlighting the potential risks and solutions within their business associated with the spread of COVID-19. This must be written and shown to all staff on completion if you employ more than five staff. Takeaways Risk Assessment template
  • Face coverings are a legal requirement for staff and customers entering the premises, unless they are exempt for a health reason. You are required to put up signage (printable signage is available) at the entrance advertising the need for a face coverings, however only the police can enforce the use of them so staff do not have to challenge customers.
  • Display the NHS Track and Trace app QR code by the entrance for customers to check in
  • Takeaway food and non-alcoholic drinks orders can only be available till 11pm
  • Alcohol can only be provided by delivery

Other measures that can be undertaken, which aren't a legal requirement

  • Install screens at till to protect from virus droplets
  • Provide hand sanitiser by the entrance to the premise, in delivery vehicles and at the till
  • Use queue markers outside shop and indoors at the till
  • Limit the number of customers who can enter the shop to allow for social distancing between customers
  • Allow customers to order over the phone and online for collection or delivery
  • Stagger collection times to regulate the amount of customers coming to the shop
  • Provide staff with PPE; gloves and face coverings
  • Train your delivery drivers to do non-contact deliveries by; ringing the door bell, placing the delivery on the front mat and then stepping back as the customer opens the door to pick up the delivery
  • Encourage contactless payment if customers are ordering in the shop, also do payment over the phone and online
  • Decrease the chance of unnecessary staff mixing by creating a designated point for delivery drivers to pick up delivery orders without having to enter the kitchen
  • Regularly clean customer touch points and surfaces through the day
  • Provide sanitising products for delivery vehicles so delivery drivers can clean the inside of the vehicle before and after their shifts
  • Open all available windows and doors in the shop and kitchen to keep the premise well ventilated
  • Train staff on the isolation process if they show symptoms or contract the virus
  • Check your water systems for legionella if they have been turned off for a substantial amount of time

Operating your business as a food delivery or takeaway service

Food businesses must operate in line with national guidance - this means that you can only provide food for takeaway, delivery, drive through or click and collect. Businesses offering food delivery and takeaway services should follow guidance on keeping customers safe. Planning regulations have been changed to enable restaurants, cafes and pubs which do not normally offer delivery and hot food takeaway options, the flexibility to be able to do so.

Businesses are required to tell the local planning authority when the new use begins and ends. Please email with the subject line 'Temporary change of use to a Take Away'.

For any further information please email your queries to us.