Hospitality Services

Outdoor hospitality can now reopen. If the country is able to go ahead to step 3 of the roadmap then on 17 May indoor hospitality can reopen as well. In order to reopen, hospitality business owners must ensure they can operate their business in a COVID-19 safe manner.

On reopening hospitality venues, owners do not have to comply with the previous restrictions of only selling alcohol with a substantial meal or complying with a curfew.

COVID-19 Legal requirements

  • First the employer must complete a COVID Risk Assessment highlighting the potential risks and solutions within their business associated with the spread of COVID. This must be written and shown to all staff on completion if you employ more than 5 staff. Hospitality Services Risk Assessment Template
  • Customers can only gather outdoors by following the rule of six or with two households
  • Customers must sit outside and only enter the building to use the toilet facilities
  • Face coverings are legally required within indoor spaces unless an individual is exempt for a health reason, only the police can enforce this rule so staff do not have to challenge those who do not comply. However businesses are required to display signage to promote the use of face coverings, printable signage is available
  • Customers can only order through table service and cannot order at the bar
  • Display the NHS Track and Trace QR code at the entrance to the outdoor seating area, also have a system in place to record and hold for 21 days the information of those customers who do not have the app.

Additional measures which can be put into place in hospitality venues

  • Socially distance the tables or use screens between tables if space is limited
  • Provide staff with appropriate PPE; face coverings, gloves, visor and aprons
  • Have hand sanitiser available to customers on entry to the outdoor dining area and inside on route to the toilets
  • Face coverings should be worn by customers if they enter the premises to use toilet or hand washing facilities
  • Limit the number of people allowed inside to use the toilets
  • Regularly clean public toilets throughout the day and ensure they have a good supply of soap
  • Encourage contactless payment
  • Allow time between bookings to clean and sanitise the table and chairs
  • Use disposable or online menus
  • Train staff on the isolation process if they start showing symptoms or contract the virus, as well as the importance to wash their hands regularly throughout the day
  • Be aware of the risk of legionella in water systems which have been off for a substantial length of time

For any further information please email your enquiries with your queries.