Retail Businesses

Retail businesses can now reopen, however they must function in a COVID-19 safe manner that does not contribute to the spread of the virus. Business owners are responsible for protecting their customers and staff so you must identify the potential risks related to COVID-19 and the measures that can be put in place as a solution to these risks.

COVID Legal Requirements

  • The employer must complete a COVID-19 risk assessment highlighting the potential risks and solutions within their business associated with the spread of COVID-19. This must be written and shown to all staff on completion if you employ more than five staff. Retail Business Risk assessment template

Face Coverings

  • Customers are legally required to wear a face covering when visiting your premise. Your role as the operator at this premise, is to display signage advising that face coverings must be worn and to encourage all customers and staff, unless exempt for a health reason, to use a face covering (printable signage is available). Only the police can enforce this rule.

Additional Recommended COVID-19 Secure Measures

In your business’s COVID-19 risk assessment, it is recommended that you also include: - 

  • Social distancing measures such as floor markings internally, situated two metres apart, to guide customers where they should stand
  • Implementing a one way system to guide customers in and out of your premise without them coming face to face
  • Calculating the maximum number of customers that can be safely permitted on your premise at any given time and actively adhering to this, so that social distancing can be maintained.  This may mean only one customer is allowed at a time inside smaller premises. Signage at the entrance can politely request the assistance of your customers with this
  • Assigning the same members of your staff to dedicated shift ‘bubbles’ to prevent transmission between staff
  • Use screens at tills to protect staff and supply cleaning products to wipe down tills after use by each staff member
  • Putting measures in place, such as floor markings and/or extra staff to help control any queue at the entrance to your premise, where social distancing must also be effectively managed.

Further information is available on GOV.UK Working Safely during Coronavirus. For any further information please email email your queries to us.