Staying Safe in Taxis

This page provides both specific advice around the use of taxis during the covid-19 pandemic, as well as general information on the steps users can take to ensure they stay safe when using taxis.


Government guidance

On 12 May the Government published guidance for passengers to outline who should be travelling and how social distancing rules should be observed across different points in journeys.

There are additional sections relevant to taxi and private hire passengers in several documents in the following documents;-

• Guidance on clinically extremely vulnerable
• Guidance for households with a possible coronavirus infection

The use of masks

The government advice is that there are some circumstances when wearing a face covering may be marginally beneficial as a precautionary measure. The evidence suggests that wearing a face covering does not protect you, but it may protect others if you are infected but have not yet developed symptoms. This is most relevant for short periods indoors in crowded areas.

We are advising passengers if they can, wear a face covering in an enclosed space where social distancing isn’t possible, and where you will come into contact with people you do not normally meet - such as when travelling in a taxi or private hire vehicle.

Wearing a face covering is optional and is not required by the law. If you choose to wear one, it is important to use face coverings properly and wash your hands before putting them on and taking them off. Use the guidance on face coverings to understand how to wear and make a face coverings.

Other measures such as changing habits, social distancing, screens, cleaning and hygiene are also suggested in the guidance.

General Safety Advice

All taxis licensed by Mole Valley District Council (MVDC) require both the driver and vehicle to undergo a series of checks to ensure public safety is protected.

Take a journey in an unlicensed taxi and you're putting your life at risk. Your driver may not be insured if you have an accident and you run the risk of being cheated, assaulted or even worse.

Taxis are licensed to be hired immediately - you can get one at a rank, hail one in the street, or pre-book. Private hire vehicles (also called minicabs) are licensed only to collect passengers who have pre-booked with a licensed operator.

Both vehicles and their drivers must be licensed to ensure they meet legal requirements.

If you need to get a taxi in Mole Valley, check it has a licence plate issued by MVDC. Drivers are subject to a number of checks and must clearly display an identification badge. These badges are numbered and have a photograph of the driver.


  • try to pre book a cab or taxi whenever possible
  • request the cost of the taxi fare in advance of your journey
  • don't give your name to the driver - ask them who they are collecting
  • always sit in the back of the vehicle
  • all doors should remain unlocked when the taxi is carrying passengers
  • carry your mobile phone in your hand, so it is easily accessible
  • if you are at all suspicious, don't get in and make a note of the number plate. Do not use a cab if:
                    - there are no taxi signs on the roof or licence plate
                    - the driver will not tell you the cost of the taxi journey
                    - you can't see an identification badge
                    - the driver appears to be under the influence of alcohol
                    - the driver does not seem to know the local area
                    - the vehicle seems to be too old for use as a cab
                    - the vehicle is in a state of disrepair

The vast majority of taxi and private hire bookings are completed without any problems but, if you do encounter any such issues, please email or call 01306 879351.

Taxi Tariff

The published Tariff (see 'Downloads') is the current maximum charge for all taxi journeys starting within Mole Valley District. 

List of Wheelchair Accessible Vehicles designated for the purposes of section 165 of the Equalities Act 2010

All taxis that have a plate starting with a '7' are wheelchair accessible, and a list of these vehicles and their operators is available in the downloads section below. To be on this list a vehicle must be capable of carrying some - but not necessarily all - types of occupied wheelchairs. Please check with the operator before making a booking.

Drivers of designated wheelchair accessible taxis and Private hire Vehicles  have the following duties;-

  • to carry the passenger while in the wheelchair;
  • not to make any additional charge for doing so;
  • if the passenger chooses to sit in a passenger seat to carry the wheelchair;
  • to take such steps as are necessary to ensure that the passenger is carried in safety and reasonable comfort; and
  • to give the passenger such mobility assistance as is reasonably required.