Fraud is when trickery is used to gain a dishonest advantage, which is often financial, over another person.
If you receive a request to provide personal or financial information, you need to take a moment to reflect and step back from the situation. Even if they say they are the bank or other trusted organisation, you still need to take the time to stop and think about what is really going on.
Older lady on phone with bank card
Although fraud comes in many forms, there are some simple steps you can take to protect yourself from the crime:
Don't assume a phone call or email is authentic - just because someone knows your basic details (such as your name and address or even your mother's maiden name), it doesn't mean they are genuine. Criminals can exploit the names of well-known companies in order to make their scams appear genuine
Don't be rushed or pressured into making a decision - a genuine company will not force you to make a financial decisions on the spot. Always be wary if you're pressured to purchase a product or service quickly, and don't hesitate to question uninvited approaches in case it's a scam
Stay in control - have the confidence to refuse unusual requests for personal or financial information. Always contact the company yourself using a known email or phone number, such as the one written on a bank statement or bill
Visit Take Five and Cyber Aware for more information about how to protect yourself online. Talk to Mole Valley Police at the regular Monday Drop In Session from 12.00 - 1400 at the MVDC Reception Area at Pippbrook, Dorking.
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